Shipping & Returns
SHIPPING
Your order will be shipped out within two days of placing your order via a reliable carrier. You will then receive a confirmation email from our team.
Our standard shipping rate is $5.99. Shipping outside of the US will carry additional shipping fees. We do not take responsibility for orders showing confirmation of delivery.
Orders over $115.00 qualify for free shipping! This promo will automatically be applied by checkout.
PRODUCT RETURN AND EXCHANGES
Oops, we are very sorry it didn't work out as expected! But no need to worry. NOD has your back!
We accept returns within the 14 days of the purchase date. We offer FREE exchanges (send your item back to us and receive your new item at no extra charge!) or full refunds for store credit. Just email us to get started at support@nodny.com. Please make sure the merchandise is returned and in the exact condition in which it was shipped, new and unused in order to receive a refund. This includes the original packaging and the box it came in. We will then send you a return form for you to fill out and send back to us to receive a shipping return label. As soon as we receive the items we will reimburse you or issue your exchange excluding the shipping/restocking charges of $15.00 if applicable.
HERE'S HOW TO MAKE A RETURN
Go to the Return Tab and put your order number and email address in to request a return. You can also click the following link to be guided to that page. http://nodny.returnscenter.com.
EXCHANGES
If you'd like assistance with an exchange, please email us at support@nodny.com and we will guide you through it.
THANK YOU FOR BEING A NOD SHOPPER. PLEASE STAY IN TOUCH.
If you have additional questions that have not been addressed here, feel free to contact us at sales@nodny.com.